Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") applies to DM Flow ("Company," "we," "us," or "our"), a web-based software application designed to automate and manage Instagram direct messages and comment responses through Meta's official Graph API.

This Policy describes how we collect, use, process, store, and share personal information when you:

• Access and use our website at https://dmflow.live/
• Create and maintain an account with DM Flow
• Use our Services under either a Freemium or Paid subscription plan
• Integrate your Instagram Business Account with our platform

By accessing or using DM Flow, you agree to this Privacy Policy. If you do not agree, do not use our Services. If you have questions, contact us at support@dmflow.live.

2. Personal Information We Collect

2.1 Information You Provide Directly

Account Registration:

• Full name
• Email address
• Phone number (for account security and recovery only)
• Company name (optional)
• Secure password

Billing Information (Paid Plans Only):

• Billing address
• Payment method (processed by third-party payment providers; we do not store full card details)
• Subscription plan selected
• Invoice records

3. Instagram Platform Data (Meta Graph API)

3.1 What Instagram Data We Access

With your explicit authorization, we access the following data from your Instagram Business Account via Meta's official Graph API, solely to provide our automation Services:

• Direct Messages: Message content, sender/recipient identifiers, timestamps
• Comments: Comment text, commenter identifiers, timestamps
• Account Information: Business account name, profile identifier, verified status

4. Your Privacy Rights

Depending on your location, you may have the right to:

• Access: Request a copy of personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your personal information in a structured format

To exercise these rights, visit https://dmflow.live/data-request or contact support@dmflow.live

5. Contact Us

Data Access Requests: https://dmflow.live/data-request

Support: support@dmflow.live

We aim to respond to all inquiries within 5 business days.